Purchases made and returned one week or more before class start date, receive a full refund, minus a $10 processing fee.
You and Your Dog is committed to providing the best service for all our clients. We understand that this also requires a commitment on the part of our clients so that we can effectively work together as a team to bring the best possible experience to dogs and their people. While we work hard to accommodate our clients’ schedules, You and Your Dog is unable to offer refunds on small group classes once started.
This is just like any other school, once your class starts that spot is taken and can not be filled.
Group class, even a small one, can be stressful for some dogs(and humans!). If the trainer determines that group class is not a good fit for your dog the cost of unused lessons can be credited towards a private lesson.
Private Dog Training:
If the trainer determines the environment and expertise of You and Your Dog Training & Services is not a good fit, a refund of sessions not used will be issued, minus a $10 processing fee.
Please refer to our page with details regarding COVID-19.
We are here to help!
Please email us with any questions, comments or concerns.