Frequently Asked Questions
Do I have to be a client to attend free Puppy Playgroups?
How old does my puppy have to be to start class?
Your puppy can start attending puppy classes and free puppy playgroups two weeks after their first set of vaccinations. Typically puppies are about 8 weeks of age. Proof of vaccinations is required to attend both classes and playgroups.
My puppy is not fully vaccinated so when can they start group class?
Two weeks after their 1st set of vaccinations.
Research has shown that the sooner you start your puppy in a safe and enriching environment the better it is for their behavioral health. Here is a link to an excellent article that further delineates the importance of puppy socialization.
The training area has been designed with puppies in mind. The area is 20’x 20’, painted with Pro Industrial Pre-Catalyzed Water-based Epoxy from ceiling to floor, rubber cove base lines the room, and ¾ inch rubber flooring (specifically designed for dog training and bouncing puppy bodies) covers the entire space. Every dog that enters the training area is required to have up to date vaccinations creating a safeguard for a healthy environment. The area is cleaned withTop Performance 512 Disinfectant after each use. Additionally, the puppies are supervised at all times by an experienced CPDT-KA certified dog trainer.
How do group classes work?
Classes meet on the same day and time from which they start for six weeks in a row.* Class size is limited to four dogs per puppy class and three dogs for most adult classes. Group classes run once there are two dogs enrolled in the class.
To reserve a spot in class, registration is required within 24 hours of start date. Our group dog classes are the smallest in New Hampshire so all are encouraged to sign up as soon as possible to guarantee a spot.
*some specialty group classes are four weeks.
What if I sign up for group class and my work schedule changes?
Please contact us as soon as possible. If we are notified within 48 hours of your reserved class start we can transfer your enrollment to a different class start date at no cost to you.
What happens if a group class does not fill?
Fortunately, our group classes run with only two dogs enrolled! In the rare chance of only one dog being enrolled, the group class start date will be delayed by two weeks. You will be notified via email of the delay for class starting. The time and day of the week will remain the same.
What if I have a scheduling conflict and know I will miss a class?
If one class is missed, with at least 24 hours notice, we will help to find a time for a free makeup lesson. If more than one class is missed fees apply and achieving a graduation certificate becomes less likely. The sooner we know, the easier it is to accommodate!
I have a varied work schedule. Are there other options besides the standard group class?
Depending on the behaviors you want to focus on with your dog you have two options: Individualized private dog lessons or Workshops. With private lessons the topics covered are specific to you and your dog's needs. You also have flexibility on days/times to meet. To cover all the topics of a group class without the six week commitment Workshops are an excellent option. You can sign up for one one-hour seminar for $39 or memberships for more cost saving methods.
Following are the Workshop memberships: Basics (4 months)= 8 sessions, Intermediate (8 months)=16 sessions, Complete (1 year)=25 sessions. Here is link for the products and packages.
What if my dog is uncomfortable in a group class setting?
If you know your dog will be uncomfortable in a group class setting, private lessons at our location are the only option. If you are unsure, we strongly recommend a consultation before enrolling in a group class. If you have enrolled in a group class and your dog's emotional health is compromised by the group class setting the cost of group class lessons not used can be credited toward a private lesson.
How much are classes?
What is the refund policy?
For group classes, if the dog's behavioral health is compromised by a group class setting the cost of group class can be credited toward a private lesson.
For private and in-home lessons, if the dog's behavioral health is beyond the environment You and Your Dog Training and Services offers for learning, a refund of sessions not used will be issued, minus a $10 processing fee.
Purchases made and returned 48 hours before a class starts receive a full refund, minus a $10 processing fee.
Can I drop by the location to check it out before I decide to sign up?
By appointment only. The location of the training area is on private property in New Boston, NH. To get a feel for our training methods, communications, and location we recommend attending one of our free orientations to see what we are all about. If you would like to observe a class in session, contact Ashley to make further arrangements.