Frequently Asked Questions
Do I have to sign your waivers of liability to attend?
Yes. We currently have two waivers that are mandatory for joining the fun with You and Your Dog Training & Services. Here is the link to check out our waivers of liability.
Do I have to follow the rules in regards to COVID-19?
Yes. Here at You and Your Dog Training & Services safety is our number one priority. Both in signing our waivers and following the safety rules for COVID-19 you are keeping all animals in attendance safe (both humans and canines.) Any attendee who does not follow the rules listed below will asked to leave the premises and forfeits their place in class, no refunds.
COVID-19 Requirements for Class:
- Face masks are only required if you are not feeling well or have any symptoms (sneezing, coughing, runny nose etc.)*
- Application of hand sanitizer upon entering the training room (not needed for outside classes).
- Sign and email new waiver regarding COVID-19 before your first class.
- Maintaining 6 to 10 feet of distance.
- One handler per dog for inside group classes**
Focused Fun outside classes can have 2 handlers per dog. Email the trainer holding the class for more details.
Private lesson clients can have two handlers in attendance. If you have a family and want more than two in attendance please email your trainer for options.
*We respect clients choice to wear face masks. If you would like your trainer to wear a face mask we are happy to do so, just let us know!
** Two people can attend from the same household two weeks after they are both fully vaccinated against COVID-19. Both handlers need to self certify and each sign page two of our COVID-19 Waiver of Liability attesting to this.
If our class begins and then I have to quarantine, do I get a refund?
No, because it is not needed! If you are quarantining due to potential exposure, but otherwise in normal health, you can continue your class virtually from home on the same day/time from when it started. Here is a link for the technology requirements needed for "Virtual Training."
If a client can not do virtual, they can exchange their group class purchase for one or two workshops depending on the amount of group classes they have left.
More details of our refund policy are posted at the bottom of this page.
Do you have classes during holidays?
Yes for some holidays, but no for others. You and Your Dog Training & Services is closed on the following holidays:
Thanksgiving and the day following
New Year's Eve/New Year's Day
If you have any questions on holiday scheduling please email us with any concerns.
In week one of group class we review the schedule. Clients do not lose a class from holiday closure, it gets bumped out by one week! If a trainer needs to postpone a class you will be notified as soon as possible.
*Every year we are closed the last week of August and the last week of December (sometimes into the first few days of the month following). These time frames usually overlap with Labor Day and definitely Christmas/New Years.
Do I have to be a client to attend free Puppy Playgroups?
How old does my puppy have to be to start class?
Your puppy can start attending puppy classes and free puppy playgroups two weeks after their first set of vaccinations. Typically puppies are about 8 weeks of age. Proof of vaccinations is required to attend both classes and playgroups.
My puppy is not fully vaccinated so when can they start group class?
Yes, two weeks after their 1st set of vaccinations.
Research has shown that the sooner you start your puppy in a safe and enriching environment the better it is for their behavioral health. Here is a link to an excellent article that further delineates the importance of puppy socialization.
The training area has been designed with puppies in mind. The area is 20’x 20’, painted with Pro Industrial Pre-Catalyzed Water-based Epoxy from ceiling to floor, rubber cove base lines the room, and ¾ inch rubber flooring (specifically designed for dog training and bouncing puppy bodies) covers the entire space. Every dog that enters the training area is required to have up to date vaccinations creating a safeguard for a healthy environment. The area is cleaned with Rescue Disinfectant after each use. Additionally, the puppies are supervised at all times by an experienced CPDT-KA certified dog trainer.
How do group classes work?
Classes meet on the same day and time from which they start for six weeks in a row.* Class size is limited to three dogs per puppy class and three dogs for most adult classes. Group classes run once there are two dogs enrolled in the class.
To reserve a spot in class, registration is required within 48 hours of start date. Our group dog classes are the smallest in New Hampshire so all are encouraged to sign up as soon as possible to guarantee a spot. Client commitment to attend every class is paramount for group class dynamic. Please read our Client Commitment and Refund Policy.
*some specialty group classes are four weeks.
What if I sign up for group class and my work schedule changes?
Please contact us as soon as possible. If we are notified within one week of your reserved class start we can transfer your enrollment to a different class start date at no cost to you.
What happens if a group class does not fill?
Fortunately, our group classes run with only two dogs enrolled! In the rare chance of only one dog being enrolled, the group class start date will be delayed by two weeks. You will be notified via email of the delay for class starting. The time and day of the week will remain the same.
What if I have a scheduling conflict and know I will miss a class?
If one class is missed, with at least 24 hours notice, we will help to find a time for a free makeup lesson. The sooner we know, the easier it is to accommodate! No call no shows = no makeup. If more than one class is missed you forfeit your place in class.
I have a varied work schedule. Are there other options besides the standard group class?
Depending on the behaviors you want to focus on with your dog you have two options: Individualized private dog lessons or Workshops. With private lessons the topics covered are specific to you and your dog's needs. You also have flexibility on days/times to meet. To cover all the topics of a group class without the six week commitment Workshops are an excellent option. You can sign up for one one-hour seminar for just $39.
What if my dog is uncomfortable in a group class setting?
If you know your dog will be uncomfortable in a group class setting, private lessons at our location or in-home lessons are the only options. If you are unsure, we strongly recommend a consultation before enrolling in a group class (there is no refund for the group class once started.)
Group class, even a small one, can be stressful for some dogs(and humans!). If the trainer determines that group class is not a good fit for your dog the cost of unused lessons can be credited towards a private lesson.
What is the refund policy?
If you have enrolled in a group class and the trainer determines that group class is not a good fit for your dog the cost of unused lessons can be credited towards a private lesson.
For private and in-home lessons, if the trainer determines the dog's behavioral health is beyond the environment You and Your Dog Training and Services offers for learning, a refund of lessons not used will be issued, minus a $10 processing fee.
Purchases made and returned one week or more before your class start date, receive a full refund, minus a $10 processing fee.
What happens if there is a weather cancellation?
If a class is canceled due to weather it will be postponed by one week. Due to drastic weather fluctuations, we typically make the decision the day of class.
All correspondence is done via email. To ensure our emails arrive in your inbox, please denote emails from your trainer and email@example.com as Not Spam
If more than two classes are canceled due to weather you will receive credit towards our one hour workshops.
What if I need to cancel or reschedule a private lesson appointment?
We require at least 48 hours’ notice when canceling or rescheduling a private lesson appointment.
You and Your Dog is committed to providing the best service for all of our clients. We understand that this also requires a commitment on the part of our clients. While we work hard to accommodate our client’s schedules, You and Your Dog is unable to accommodate multiple cancellations, or requests to reschedule, with less than 48 hours’ notice. We understand emergencies and unforeseen illnesses can arise, which is why we offer one (1), free Make Up Lesson for these situations.
However, multiple late cancellations or rescheduling with less than 48 hours’ notice, will result in the forfeiture of those appointments and no refunds.
Can I drop by the location to check it out before I decide to sign up?
By appointment only. The location of the training area is on private property in New Boston, NH. To get a feel for our training methods, communications, and location we recommend attending one of our free orientations to see what we are all about. If you would like to observe a class in session, contact Ashley to make further arrangements.
While we cannot guarantee the outcome of our work with you and your dog, the good news is that many behaviors are very responsive to behavior modification. Dogs are animals and each is an individual with their own personality, genetics, socialization, and history. Being animals, we cannot guarantee the final outcome, only that we will do our absolute best to ensure a good outcome for all parties involved. We pride ourselves on being open and honest and we will always do what is best for you and your dog.