Frequently Asked Questions

Do I have to sign your waivers of liability to attend?

Yes.  We currently have two waivers that are mandatory for joining the fun with You and Your Dog Training & Services.  Here is the link to check out our waivers of liability.

Do I have to follow the rules in regards to COVID-19?

Yes. Here at You and Your Dog Training & Services safety is our number one priority.  Both in signing our waivers and following the safety rules for COVID-19 you are keeping all animals in attendance safe (both humans and canines.) Any attendee who does not follow the rules listed below will asked to leave the premises and forfeits their place in class, no refunds.
COVID-19 Requirements for Class:

  • Face masks are worn upon leaving your vehicle and throughout your time on the premises.
  • Application of hand sanitizer upon entering the training room (not needed for outside classes).
  • Sign and email new waiver regarding COVID-19 before your first class.
  • One handler per dog*
  • Maintaining 6 to 10 feet of distance.

*certain outside classes can have 2 handlers per dog. Email the trainer holding the class for more details.

How is You and Your Dog keeping their clients safe during COVID-19?


You and Your Dog Training & Services is following these enhanced procedures to prevent the spread of the Coronavirus (COVID-19) at our facility.*

  • All clients must wear a surgical or clothe mask upon leaving your vehicle and throughout your time on the premises.
  • A maximum of three handlers and dogs will be allowed inside the training room as directed by their trainer.
  • One handler per dog in attendance.
  • Additional time will be scheduled in between client appointments to limit client contact.
  • Each client is required to apply hand sanitizer upon entering the training room (not needed for outside classes, but encouraged.)
  • All equipment used during training will be cleaned, sterilized, and disinfected.
  • All surfaces will be thoroughly cleaned with Rescue disinfectant before and after each client, according to the manufacturer’s directions.
  • All trainers will be wearing a surgical or clothe mask, ensuring all clients and themselves maintain 6 feet or more of distance throughout their time on the premises, and will be washing hands after disinfecting before/after ever class.

*These protocols were already in use before COVID-19 with the exception of face masks and strict distancing between trainer and clients!

If our class begins and there is another shutdown do we get a refund?

No, because it is not needed! If there is another shutdown classes will be continued virtually on the same day/time from when they started.  Here is a link for the technology requirements needed for "Remote Training."

If a client can not do virtual, they can exchange their group class purchase for one or two workshops depending on the amount of group classes they have left.

More details of our refund policy are posted at the bottom of this page.


Do you have classes during holidays?

Yes for some holidays, but no for others.  You and Your Dog Training & Services is closed on the following holidays:

July 4th

Labor Day*

Thanksgiving

Christmas*

If you have any questions on holiday scheduling please email us with any concerns.

In week one of group class we review the schedule. Clients do not lose a class from holiday closure, it gets bumped out by one week! If a trainer needs to postpone a class you will be notified as soon as possible.

*Every year we are closed the last week of August (sometimes into the first few days of September). These time frames usually overlap with Labor Day and Christmas. We are closed the last week of December for the holidays!


Do I have to be a client to attend free Puppy Playgroups?

No!  Our free Puppy Playgroups are open to the public.  Registration is required at least 48 hours in advance and rules apply to all attendees.  Here is a link to the rules of Puppy Playgroup.  If you and your pup would like to join the fun register here.


How old does my puppy have to be to start class?

Your puppy can start attending puppy classes and free puppy playgroups two weeks after their first set of vaccinations. Typically puppies are about 8 weeks of age. Proof of vaccinations is required to attend both classes and playgroups.


My puppy is not fully vaccinated so when can they start group class?

Two weeks after their 1st set of vaccinations.

Research has shown that the sooner you start your puppy in a safe and enriching environment the better it is for their behavioral health. Here is a link to an excellent article that further delineates the importance of puppy socialization.

The training area has been designed with puppies in mind. The area is 20’x 20’, painted with Pro Industrial Pre-Catalyzed Water-based Epoxy from ceiling to floor, rubber cove base lines the room, and ¾ inch rubber flooring (specifically designed for dog training and bouncing puppy bodies) covers the entire space. Every dog that enters the training area is required to have up to date vaccinations creating a safeguard for a healthy environment. The area is cleaned with Rescue Disinfectant after each use. Additionally, the puppies are supervised at all times by an experienced CPDT-KA certified dog trainer.


How do group classes work?

Classes meet on the same day and time from which they start for six weeks in a row.* Class size is limited to three dogs per puppy class and three dogs for most adult classes.  Group classes run once there are two dogs enrolled in the class.

To reserve a spot in class, registration is required within 48 hours of start date. Our group dog classes are the smallest in New Hampshire so all are encouraged to sign up as soon as possible to guarantee a spot. Client commitment to attend every class is paramount for group class dynamic.

*some specialty group classes are four weeks.


What if I sign up for group class and my work schedule changes?

Please contact us as soon as possible. If we are notified within one week of your reserved class start we can transfer your enrollment to a different class start date at no cost to you.


What happens if a group class does not fill?

Fortunately, our group classes run with only two dogs enrolled! In the rare chance of only one dog being enrolled, the group class start date will be delayed by two weeks.  You will be notified via email of the delay for class starting.  The time and day of the week will remain the same.


What if I have a scheduling conflict and know I will miss a class?

If one class is missed, with at least 24 hours notice, we will help to find a time for a free makeup lesson. The sooner we know, the easier it is to accommodate! No call no shows = no makeup.  If more than one class is missed you forfeit your place in class.


I have a varied work schedule. Are there other options besides the standard group class?

Depending on the behaviors you want to focus on with your dog you have two options: Individualized private dog lessons or Workshops. With private lessons the topics covered are specific to you and your dog's needs. You also have flexibility on days/times to meet. To cover all the topics of a group class without the six week commitment Workshops are an excellent option. You can sign up for one one-hour seminar for just $39.


What if my dog is uncomfortable in a group class setting?

If you know your dog will be uncomfortable in a group class setting, private lessons at our location are the only option.  If you are unsure, we strongly recommend a consultation before enrolling in a group class (there is no refund for the group class.)  If you have enrolled in a group class and your dog's emotional health is compromised by the group class setting the cost of group class lessons not used can be credited toward a private lesson.


How much are classes?

It varies from $0 with free puppy playgroups up to $161 for group classes. We also offer bundled packages for cost savings and discount memberships with Workshops. Contact Ashley for a full pricing chart.


What is the refund policy?

For group classes, if the dog's behavioral health is compromised by a group class setting the cost of group class can be credited toward a private lesson.

For private and in-home lessons, if the dog's behavioral health is beyond the environment You and Your Dog Training and Services offers for learning, a refund of sessions not used will be issued, minus a $10 processing fee.

Purchases made and returned one week before a class starts receive a full refund, minus a $10 processing fee.


Can I drop by the location to check it out before I decide to sign up?

By appointment only. The location of the training area is on private property in New Boston, NH. To get a feel for our training methods, communications, and location we recommend attending one of our free orientations to see what we are all about. If you would like to observe a class in session, contact Ashley to make further arrangements.


Disclaimer

While we cannot guarantee the outcome of our work with you and your dog, the good news is that many behaviors are very responsive to behavior modification.  Dogs are animals and each is an individual with their own personality, genetics, socialization, and history.  Being animals, we cannot guarantee the final outcome, only that we will do our absolute best to ensure a good outcome for all parties involved.  We pride ourselves on being open and honest and we will always do what is best for you and your dog.

 

Not sure what fits best for you and your dog? Schedule an in-person consultation.

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